Boom Butik – verdens bedste basics til verdens bedste priser

Orders placed on weekdays before 3:30 PM are shipped the same day. Delivery time is 1-2 business days... most often just one!

Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be added for DKK 19. If your order is DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.

There can be several reasons why you have not received your package. If more than two business days have passed and your package has still not been delivered, please send us an email at kontakt@boombutik.dk. We will then quickly ensure that your package is shipped.

Your parcel will remain at the pick-up point for 10 days. If you do not collect it in time, your parcel will be returned to us and you will be refunded.

It's really easy to return an item if you need to. You just need to create the return in our return portal. Here you can either exchange for free, get a gift card with a 10% bonus, or get a refund. Once you have created your return, you will receive a QR code that you can show at the nearest GLS parcel shop. They can then print a label for you.

For exchanges and gift cards, we will send the new package as soon as you have dropped off your return. For refunds, as soon as we have received and processed the return, we will refund you via the same payment method you used for the purchase, but we will retain DKK 25 for return shipping (which is less than the cost of shipping with GLS!) ✌️

Remember that you cannot return clothing if it has been used 🤕

Yes, of course! If you are returning items from multiple orders, please include a note with the order numbers that the garments came from. This will make it significantly easier for our warehouse to sort out the return package, and therefore also the refund.

You have 31 days to return from the day you receive your package.

Once our warehouse has registered and processed your return parcel, we will issue your refund 🏦 It takes 1-5 business days from the day we receive the return until we process and refund it.

Have you ordered the wrong size, or perhaps you would like to exchange for a different product? You can do both, completely free of charge, through our returns portal.
Once you have registered your exchange, you can download a QR code as a return label, which can then be scanned at a GLS parcel shop.
As soon as you have submitted your return, we will send your exchange, so you don't have to wait for our warehouse to receive and process your return.

Our friends in the warehouse are really, really trying to minimise the number of errors in packages, but unfortunately, it can happen sometimes 😌 If there has been a packing error in your order, please feel free to write to us at kontakt@boombutik.dk. Our super sharp and friendly customer service team will then take care of the matter! Unfortunately, we cannot be reached by phone, but we will make sure to resolve your problem as quickly as possible, and in these cases, we always cover the additional shipping costs 🤝

Unfortunately, sometimes we send out an item that, for example, has a seam that has come undone. We try to inspect the clothes carefully, so thankfully it doesn't happen very often, but if you experience it, please write to us at kontakt@boombutik.dk or on Instagram. Then Louise, Felix, or one of the others will solve the problem as quickly as possible ⚡

When you purchase the gift card, you will receive an email with a code 🤗 This code should be entered to the right of your contact information in the field named "enter discount code or gift card".

Did you make a mistake when ordering, or do you regret something you've ordered? Please send an email to "kontakt@boombutik.dk". In the subject line, you are welcome to write "URGENT", so we truly feel the urgency! We will then do our best to cancel or change your order before it is packed!

This is usually because there is an error in the email address, or it has ended up in the spam filter. If you cannot find the email in the spam filter, please send us an email stating the phone number and/or name you used to place the order. We will then resend the order confirmation to you!

The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address on our website. As soon as the clothes are back in stock, you will receive an email with a direct link to order ⚡

Of course, you are also always welcome to write to us at kontakt@boombutik.dk or Instagram, and we will do our best to estimate when the item will be back in stock.

Yes, we have a small shop at Blågårdsgade 14, 2200 Copenhagen N. In addition to our regular assortment from the website, we also sell second-grade items at an even better price. You can read more about the shop here.

We would actually say that the clothing is true to size. Therefore, we generally recommend taking your usual size. However, we personally wear many different sizes depending on how we want it to fit. For example, I, the one writing this FAQ, have clothes from this store in everything from M to XXL.

Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe anyone can wear it.

As a general rule, use the same size you're used to 🤗 If in doubt, you can also use our size guide, which you'll find under the product description.