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Andre gode varer fra den lille butik
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Frequently asked questions
Delivery, returns and exchanges
How quickly will my package be delivered?
Orders placed on weekdays before 3:30 p.m. are shipped the same day. Delivery time is 1-2 business days... most often just one!
How much is delivery?
Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be added for DKK 19. If your order is DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.
I haven't received my package yet. What should I do?
There can be several reasons why you have not received your parcel. If more than two working days have passed and your parcel has still not been delivered, please send an email to us at kontakt@boombutik.dk. We will quickly make sure that your parcel is dispatched 🚚
What happens if I don't pick up my order from the parcel shop?
Your parcel will remain at the pick-up point for 10 days. If you do not collect it in time, your parcel will be returned to us, and you will be refunded 💜
How do I return?
It's really easy to return an item if you need to. Simply create the return in our return portal. There, you'll receive a QR code that you can show at your nearest GLS ParcelShop. They can then print a label for you.
As soon as we have received and processed the return, we will refund you via the same payment method you used for the purchase. However, we will retain DKK 25 for return shipping (which is less than the cost of shipping with GLS!) ✌️
Remember, you cannot return clothing if it has been used 🤕
Can I return multiple items from different orders in the same package?
Yes! If you are returning items from multiple orders, please include a note with the order numbers from which the garments originate. This will make it significantly easier for our warehouse to make sense of the return package, and therefore also the refund.
How long do I have to return it?
You have 31 days to return from the day you receive your package.
How long does it take for you to process my return and refund the money?
As soon as our warehouse has registered and processed your return package, we will refund you 🏦 It takes 1-5 business days from the day we receive the return until we process and refund it.
How does the exchange policy work?
Here at our store, exchanges are actually just returns plus a new order. We've found this to be the fastest and easiest method for everyone involved 🤓 If you wish to exchange one or more items, please send the unwanted items back using the enclosed return label and place a new order for the items you would like instead.
Complaint
What do I do if I have received the wrong item or am missing one?
Our friends in the warehouse are really, really trying to minimize the number of errors in packages, but unfortunately, it can happen sometimes 😌 If there's been a packing error in your order, please feel free to write to us at kontakt@boombutik.dk. Our super sharp and friendly customer service team will then take care of the matter! Unfortunately, we cannot be reached by phone, but we will make sure to resolve your issue as quickly as possible, and for these errors, we always cover the extra shipping costs 🤝
My item is broken?
Unfortunately, sometimes we send out an item that, for example, has a seam that has come undone. We try to inspect the clothes carefully, so thankfully it doesn't happen often, but if you experience it, please write to us at kontakt@boombutik.dk or on Instagram. Then Louise, Felix, or one of the others will solve the problem as quickly as possible ⚡
Order questions
How do I use my gift card?
When you purchase the gift card, you will receive an email with a code 🤗 This code should be entered to the right of your contact details, in the field labelled "enter discount code or gift card".
Can I change my order? Can I cancel my order?
Did an error occur when you placed your order, or do you regret something you ordered? Send an email to "kontakt@boombutik.dk". Please include "URGENT" in the subject line so we know it's truly urgent! We will then do our best to cancel or change your order before it is packed!
I have not received my order confirmation?
This is most often due to an incorrect email address or because it has ended up in the spam filter. If you cannot find the email in your spam filter, please send us an email stating the phone number and/or name you used to place the order. We will then resend the order confirmation to you!
Product Questions
My desired item of clothing is out of stock?!
The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the clothing is back in stock, you will receive an email with a direct link to order ⚡
Of course, you are also always welcome to write to us at kontakt@boombutik.dk or insta, and we will give you our best estimate of when the item will be back.
Do you have a physical store?
Our old store is closed, but we look forward to opening a new, beautiful store in Nørrebro, Copenhagen in May!
Which size should I choose?
We would actually say that the clothing is true to size. Therefore, we generally recommend choosing the size you usually wear. However, we personally wear many different sizes depending on how we want it to fit. For example, I, the person writing this FAQ, own clothes from this store in sizes ranging from M to XXL.
Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe everyone can wear it.
As a general rule, use the same size you're used to 🤗 If you're unsure, you can also use our size guide, which you'll find under the product description.
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