Gift voucher

Orders placed on weekdays before 3:30 PM are dispatched the same day. Delivery time is 1-2 business days... most often only one!

Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be added for DKK 19. If your order is DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.

There may be several reasons why you have not received your parcel. If more than two working days have passed and your parcel has still not been delivered, please send us an email at kontakt@boombutik.dk. We will quickly make sure your parcel is dispatched 🚚

Your parcel will remain at the parcel shop for 10 days. If you do not collect it in time, your parcel will be returned to us and you will be refunded 💜 

It's really easy to return an item if you need to. Simply create the return in our return portal. There, you'll receive a QR code that you can show at your nearest GLS ParcelShop. They can then print a label for you.

As soon as we have received and processed the return, we will refund you using the same payment method you used for the purchase. However, we will deduct DKK 25 for return shipping (which is less than the cost of shipping with GLS!) ✌️

Remember, you cannot return clothing if it has been used 🤕

Yes, of course! If you are returning items from multiple orders, please include a note with the order numbers that the clothes originate from. This will make it significantly easier for our warehouse to sort out the return package, and therefore also the refund.

You have 31 days to return from the day you receive your package.

As soon as our warehouse has registered and processed your return package, we will issue your refund 🏦 It takes 1-5 business days from the day we receive the return until we process and refund it.

Here in the shop, exchanges are actually just returns plus a new order. We've found that this is the quickest and easiest method for all parties involved 🤓 If you wish to exchange one or more items, please return the unwanted items using the enclosed return label and place a new order for the items you would like instead.

Our friends in the warehouse are really, really trying to minimize the number of errors in packages, but unfortunately, it can happen sometimes 😌 If there has been a packing error in your order, please feel free to write to us at kontakt@boombutik.dk. Our super sharp and friendly customer service team will then take care of the matter! Unfortunately, we cannot be reached by phone, but we will make sure to get your problem fixed as quickly as possible, and in these cases, we, of course, always cover any extra shipping costs 🤝

Unfortunately, sometimes we accidentally send out an item with, for example, a seam that has come undone. We try to inspect the clothing carefully, so thankfully it doesn't happen often, but if you experience this, please write to us at kontakt@boombutik.dk or on Instagram. Then Louise, Felix, or one of the others will resolve the issue as quickly as possible ⚡

When the gift card is purchased, you will receive an email with a code 🤗 This code is entered to the right of your contact information in the field called "enter discount code or gift card".

Did you make a mistake when ordering, or do you regret something you've ordered? Send an email to "kontakt@boombutik.dk". Please include "URGENT" in the subject line so we really get the message that it's urgent! We will then do our best to cancel or change your order before it is packed!

This is most often due to an error in the email address or because it has ended up in the spam filter. If you cannot find the email in the spam filter, please send us an email stating the phone number and/or name you used to place the order. We will then resend the order confirmation to you!

The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the clothing is in stock, you will receive an email with a direct link to order ⚡

Of course, you are always welcome to write to us at kontakt@boombutik.dk or Instagram, and we will do our best to estimate when the item will be back in stock.

Our old store is closed, but we look forward to opening a new, beautiful store in Nørrebro, Copenhagen, in May!

We would actually say that the clothing is true to size. Therefore, we generally recommend taking the size you usually wear. However, we ourselves wear many different sizes depending on how we want it to fit. For example, I, the one writing this FAQ, have clothes from this store in everything from M to XXL.

Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe anyone can wear it.

As a general rule, use the same size you're used to 🤗 If you're unsure, you can also use our size guide, which you'll find under the product description.