Jumper

Orders placed on weekdays before 3:00 PM are shipped the same day. Delivery time is 1-2 business days ... most often just one!

Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be purchased for DKK 19. If your order is DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.

There can be several reasons why you have not received your package. If more than two business days have passed and your package has still not been delivered, please send us an email at kontakt@boombutik.dk. We will then quickly ensure that your package is shipped.

Your package will remain at the parcel shop for 10 days. If you do not collect it in time, your package will be returned to us, and you will be refunded.

It's really easy to return an item if you need to. You just need to create the return in our return portal. There you'll get a QR code that you can show at your nearest GLS parcel shop. They can then print a label for you.

As soon as we have received and processed the return, we will refund you via the same payment method you used for the purchase. However, we will retain DKK 25 for return shipping (which is less than the cost of shipping with GLS!).

Remember that you cannot return clothing if it has been used.

Yes! If you are returning items from multiple orders, please include a note with the order numbers corresponding to the garments. This will make it significantly easier for our warehouse to sort through the return package, and therefore also for the refund process.

You have 31 days to return from the day you receive your package.

As soon as our warehouse has registered and processed your return package, we will issue a refund. It takes 1-5 business days from the day we receive the return until we process and refund it.

Here in the shop, exchanges are actually just returns plus a new order. We've found this to be the fastest and easiest for all parties. If you wish to exchange one or more items, please send the unwanted items back using the enclosed return label and place a new order for the items you would like instead.

Our friends in the warehouse are really, really trying to minimize the number of errors in packages, but unfortunately, it can happen sometimes 😌 If there has been a packing error in your order, please feel free to write to us at kontakt@boombutik.dk. Our top-notch and friendly customer service team will then take care of the matter! Unfortunately, we cannot be reached by phone, but we will make sure to resolve your issue as quickly as possible, and in such cases, we, of course, always cover any extra shipping costs 🤝

Occasionally, unfortunately, we may send out an item that, for example, has a seam that has come undone. We try to thoroughly inspect the clothing, so thankfully this doesn't happen often, but if you experience it, please write to us at kontakt@boombutik.dk or on Instagram. Louise, Felix, or one of the others will then resolve the problem as quickly as possible ⚡

When you purchase the gift card, you will receive an email with a code 🤗 This code should be entered to the right of your contact information, in the field labeled "enter discount code or gift card".

Did you make a mistake when ordering, or do you regret something you've ordered? Send an email to "kontakt@boombutik.dk". Feel free to include "URGENT" in the subject line, so we really get the message that it's urgent! We will then do our best to cancel or change your order before it's packed!

This is most often due to an error in the email address or because it has ended up in the spam filter. If you cannot find the email in the spam filter, please send us an email stating the phone number and/or name you used to place the order. We will then resend the order confirmation to you!

The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the clothes are back in stock, you will receive an email with a direct link to order ⚡

You are, of course, also always welcome to write to us at kontakt@boombutik.dk or on Instagram, and we will do our best to give you an estimate of when the item will be back in stock.

Our old store is closed, but we look forward to opening a new beautiful store in Nørrebro, Copenhagen, in May!

We would actually say that the clothing is very true to size. Therefore, we generally recommend taking the size you usually wear. However, we ourselves wear many different sizes depending on how we want it to fit. For example, I, the person writing this FAQ, have clothes from this store in everything from M to XXL.

Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe anyone can wear it.

As a general rule, use the same size you are used to 🤗 If you are unsure, you can also use our size guide, which you will find under the product description.