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- XXS
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- S
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- XXL
- 3XL
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Frequently asked questions
Delivery, returns, and exchanges
How quickly will my package be delivered?
Orders placed on weekdays before 3:30 PM will be shipped the same day. Delivery time is 1-2 business days... most often only one!
How much does delivery cost?
Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be purchased for DKK 19. If you buy for DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.
I haven't received my package yet. What should I do?
There can be several reasons why you have not received your package. If more than two business days have passed and your package has still not been delivered, please send us an email at kontakt@boombutik.dk. We will quickly make sure your package is dispatched 🚚
What happens if I don't pick up my order from the parcel shop?
Your parcel will remain at the parcel shop for 10 days. If you do not collect it in time, your parcel will be returned to us and you will be refunded 💜
How do I return something?
It's really easy to return an item if you need to. Just create the return in our return portal. There you'll get a QR code that you can show at your nearest GLS parcel shop. They can then print a label for you.
As soon as we have received and processed the return, we will refund you via the same payment method you used for the purchase. However, we will deduct DKK 25 for return shipping (this is less than the cost of shipping with GLS!) ✌️
Remember, you cannot return clothes if they have been worn 🤕
Can I return multiple items from different orders in the same package?
Yes! If you are returning items from multiple orders, please include a note with the order numbers from which the clothes originate. This makes it significantly easier for our warehouse to sort out the return package, and therefore also the refund.
How long do I have to return it?
You have 31 days to return from the day you receive your package.
How long does it take for you to process my return and refund the money?
As soon as our warehouse has registered and processed your return, we will issue a refund 🏦 It takes 1-5 business days from the day we receive the return until we process and refund it.
How does the exchange work?
Here in the shop, exchanges are actually just returns plus a new order. We've found that this is the fastest and easiest method for all parties 🤓 If you want to exchange one or more items, please return the unwanted items using the enclosed return label and place a new order for the items you want instead.
Complaint
What do I do if I have received the wrong item or am missing one?
Our friends in the warehouse are really, really trying to minimise the number of errors in packages, but unfortunately, it can happen sometimes 😌 If there has been a packing error in your order, please feel free to write to us at kontakt@boombutik.dk. Our super sharp and friendly customer service team will then take care of the matter! Unfortunately, we cannot be reached by phone, but we will make sure to resolve your issue as quickly as possible, and for these errors, we, of course, always cover the extra shipping costs 🤝
My item is broken?
Unfortunately, sometimes we send out an item that, for example, has a seam that has come undone. We try to inspect the clothing thoroughly, so it doesn't happen very often, but if you experience this, please write to us at kontakt@boombutik.dk or on insta. Then Louise, Felix, or one of the others will solve the problem as quickly as possible ⚡
Order Question
How do I use my gift card?
When you purchase the gift card, you will receive an email with a code 🤗 This code should be entered to the right of your contact information in the field labeled "enter discount code or gift card".
Can I change my order? Can I cancel my order?
Did you make a mistake when ordering, or do you regret something you've ordered? Send an email to "kontakt@boombutik.dk". Please include "URGENT" in the subject line so we can really tell that it's urgent! We will then do our best to cancel or change your order before it's packed!
I have not received my order confirmation?
This is usually due to an error in the email address or because it has ended up in the spam filter. If you cannot find the email in the spam filter, please send us an email stating the phone number and/or name you used to place the order. We will then resend the order confirmation to you!
Product Questions
My desired clothing item is not in stock?!
The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the clothes are back in stock, you will receive an email with a direct link to order ⚡
You are, of course, always welcome to write to us at kontakt@boombutik.dk or Instagram, and we will give you our best estimate of when the item will be back in stock.
Do you have a physical store?
Our old shop is closed, but we look forward to opening a new, great shop in Nørrebro, Copenhagen, in May!
Which size should I choose?
We would actually say that the clothing is true to size. Therefore, we generally recommend taking your usual size. However, we personally wear many different sizes depending on how we want it to fit. For example, I, the person writing this FAQ, have clothes from this store in everything from M to XXL.
Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe anyone can wear it.
As a general rule, use the same size you are used to 🤗 If you are in doubt, you can also use our size guide, which you will find under the product description.
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