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Frequently asked questions
Delivery, Returns and Exchanges
How fast will my package be delivered?
Orders placed on weekdays before 3.30 PM are shipped the same day. Delivery time is 1-2 weekdays... most often only one!
How much does delivery cost?
Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be added for DKK 19. If your order is DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.
I have not received my package yet. What should I do?
There can be several reasons why you have not received your package. If more than two business days have passed and your package has still not been delivered, please send us an email at kontakt@boombutik.dk. We will quickly make sure your package is dispatched 🚚
What happens if I don't pick up my order from the parcel shop?
Your parcel will be held at the parcel shop for 10 days. If you do not pick it up in time, your parcel will be returned to us and you will be refunded 💜
How do I return?
It's really easy to return an item if you need to. Just create the return in our return portal. There you'll get a QR code that you can show at your nearest GLS parcel shop. They can then print a label for you.
As soon as we have received and processed the return, we will refund you via the same payment method you used for the purchase. However, we will retain DKK 25 for return shipping (this is less than the cost of shipping with GLS!) ✌️
Remember, you cannot return clothes if they have been used 🤕
Can I return multiple items from different orders in the same package?
Yes, of course! If you are returning items from multiple orders, please include a note with the order numbers that the clothes originate from. This makes it significantly easier for our warehouse to sort out the return package, and therefore also the refund.
How long do I have to return it?
You have 31 days to return from the day you receive your package.
How long does it take before you process my return and refund the money?
As soon as our warehouse has registered and processed your return, we will issue a refund 🏦 It takes 1-5 business days from the day we receive the return until we process and refund it.
How does exchanges work?
Here at the shop, an exchange is actually just a return plus a new order. We've found this to be the quickest and easiest method for all parties involved 🤓 If you want to exchange one or more items, please send the unwanted items back using the included return label and place a new order for the items you would like instead.
Complaint
What do I do if I have received the wrong item or am missing one?
Our friends in the warehouse are truly trying their best to minimize the number of errors in packages, but unfortunately, they can sometimes occur 😌 If there has been a packing error in your order, please feel free to write to us at kontakt@boombutik.dk. Our top-notch and friendly customer service team will then take care of the matter! Unfortunately, we cannot be reached by phone, but we will make sure to resolve your problem as quickly as possible, and for these errors, we, of course, always cover any extra shipping costs 🤝
My item is broken?
Unfortunately, sometimes we accidentally send out an item that, for example, has a seam that has come undone. We try to inspect the clothing thoroughly, so fortunately this doesn't happen very often, but if you experience it, please write to us at kontakt@boombutik.dk or on Instagram. Then Louise, Felix, or one of the others will solve the problem as quickly as possible ⚡
Order inquiry
How do I use my gift card?
Once you purchase the gift card, you will receive an email with a code 🤗 This code should be entered to the right of your contact information in the field labeled "enter discount code or gift card."
Can I amend my order? Can I cancel my order?
Did a mistake occur when you placed your order, or do you regret something you ordered? Send an email to "kontakt@boombutik.dk". Please include "URGENT" in the subject line so we truly understand the urgency! We will then do our best to cancel or amend your order before it is packed!
I have not received my order confirmation?
This is usually due to an error in the email address or because it has ended up in the spam filter. If you cannot find the email in the spam filter, please send us an email with the phone number and/or name you used to place the order. We will then resend the order confirmation to you!
Product Questions
My desired piece of clothing is not in stock?!
The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the clothing is back in stock, you will receive an email with a direct link to order ⚡
You are, of course, also always welcome to write to us at kontakt@boombutik.dk or on Instagram, and we will do our best to give you an estimate of when the item will be back in stock.
Do you have a physical store?
Our old store is closed, but we look forward to opening a beautiful new store in Nørrebro, Copenhagen, in May!
Which size should I choose?
We would actually say that the clothes are true to size. Therefore, we generally recommend taking your usual size. However, we ourselves wear many different sizes depending on how we want it to fit. For example, I, the one writing this FAQ, have clothes from this store ranging from M to XXL.
Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe anyone can wear it.
As a general rule, use the same size you're used to 🤗 If you're unsure, you can also use our size guide, which you'll find under the product description.
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