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Frequently asked questions
Delivery, Returns and Exchanges
How quickly will my package be delivered?
Orders placed on weekdays before 3:30 PM are shipped the same day. Delivery time is 1-2 business days... most often only one!
How much is delivery?
Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be purchased for DKK 19. If you buy for DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.
I have not received my package yet. What should I do?
There can be several reasons why you have not received your package. If more than two business days have passed and your package has still not been delivered, please send us an email at kontakt@boombutik.dk. We will quickly make sure your package is dispatched 🚚
What happens if I don't pick up my order from the parcel shop?
Your parcel will remain at the parcel shop for 10 days. If you do not collect it in time, your parcel will be returned to us, and you will be refunded 💜
How do I return something?
It's really easy to return an item if you need to. Just create the return in our return portal. There you'll get a QR code that you can show at your nearest GLS parcel shop. They can then print a label for you.
As soon as we have received and processed the return, we will refund you via the same payment method you used for the purchase. However, we will retain DKK 25 for return shipping (this is less than what shipping with GLS costs!) ✌️
Remember that you cannot return clothes if they have been worn 🤕
Can I return multiple items from different orders in the same package?
Yes, of course! If you are returning items from multiple orders, please include a note with the order numbers from which the garments originate. This will make it significantly easier for our warehouse to sort out the return package, and thus also the refund.
How long do I have to return it?
You have 31 days to return from the day you receive your package.
How long does it take before you process my return and refund the money?
Once our warehouse has registered and processed your return parcel, we will issue a refund 🏦 It takes 1-5 business days from the day we receive the return until we process and refund it.
What's the return policy?
Here at the shop, exchanges are simply equal to a return plus a new order. We've found this to be the fastest and easiest method for all parties involved 🤓 If you wish to exchange one or more items, please send the unwanted items back using the included return label and place a new order for the items you would like instead.
Complaint
What do I do if I have received the wrong item or am missing one?
Our warehouse team works really hard to minimize errors in your packages, but unfortunately, mistakes can sometimes happen 😌 If there's been a packing error with your order, please email us at kontakt@boombutik.dk. Our super-sharp and friendly customer service team will take care of it! Unfortunately, we can't be reached by phone, but we will make sure to resolve your issue as quickly as possible, and for these errors, we will, of course, always cover any extra shipping costs 🤝
My item is broken?
Unfortunately, sometimes we send out an item that, for example, has a seam that has come undone. We try to inspect the clothing thoroughly, so fortunately, it doesn't happen very often, but if you experience it, please write to us at kontakt@boombutik.dk or on Instagram. Then Louise, Felix, or one of the others will solve the problem as quickly as possible ⚡
Order Questions
How do I use my gift card?
When you purchase the gift card, you will receive an email with a code 🤗 This code should be entered to the right of your contact information in the field labeled "enter discount code or gift card".
Can I change my order? Can I cancel my order?
Did you make a mistake when ordering, or do you regret something you've ordered? Send an email to "kontakt@boombutik.dk". Please include "URGENT" in the subject line, so we really get the message that it's urgent! We will then do our best to cancel or change your order before it's packed!
I haven't received my order confirmation?
This is most often due to an incorrect email address or the email ending up in the spam filter. If you cannot find the email in your spam filter, please send us an email stating the phone number and/or name you used to place the order. We will then resend the order confirmation to you!
Product Question
My desired item of clothing is not in stock?!
The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the clothing is in stock, you will receive an email with a direct link to order ⚡
You are, of course, always welcome to write to us at kontakt@boombutik.dk or on Instagram, and we will do our best to estimate when the item will be back in stock.
Do you have a physical store?
Our old store is closed, but we look forward to opening a beautiful new store in Nørrebro, Copenhagen in May!
Which size should I choose?
We would actually say that the clothing is true to size. Therefore, we generally recommend taking the size you usually wear. However, we ourselves wear many different sizes depending on how we want it to fit. For example, I, the person writing this FAQ, have clothes from this store in everything from M to XXL.
Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe everyone can wear it.
As a general rule, use the same size you are used to 🤗 If you are in doubt, you can also use our size guide, which you can find under the product description.
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