Boom Butik & Roskilde Festival
Roskilde Festival, thanks for the fight in rain, sweat, and tears - see you next year.
Best regards, Boom
5 stars from over 3,500 happy customers
I have repeatedly bought from Boom Butik...
Large selection + fast shipping
Love boom store
Best service no contest
The item was perfect
Lovely clothes
Everything was incredibly good
Easy and quick
Good experience
Always a pleasure to shop at…
The teenager's favorite online shop.
I have repeatedly bought from Boom Butik...
Large selection + fast shipping
Love boom store
Best service no contest
The item was perfect
Lovely clothes
Everything was incredibly good
Easy and quick
Good experience
Always a pleasure to shop at…
The teenager's favorite online shop.
I have repeatedly bought from Boom Butik...
Large selection + fast shipping
Love boom store
Best service no contest
The item was perfect
Lovely clothes
Everything was incredibly good
Easy and quick
Good experience
Always a pleasure to shop at…
The teenager's favorite online shop.
I have repeatedly bought from Boom Butik...
Large selection + fast shipping
Love boom store
Best service no contest
The item was perfect
Lovely clothes
Everything was incredibly good
Easy and quick
Good experience
Always a pleasure to shop at…
The teenager's favorite online shop.
I have repeatedly bought from Boom Butik...
Large selection + fast shipping
Love boom store
Best service no contest
The item was perfect
Lovely clothes
Everything was incredibly good
Easy and quick
Good experience
Always a pleasure to shop at…
The teenager's favorite online shop.
Featured in prestigious media outlets such as
Frequently asked questions
Delivery, returns, and exchanges
How fast will my package be delivered?
Orders placed on weekdays before 3 PM are dispatched the same day. Delivery time is 1-2 business days... most often just one!
How much does delivery cost?
Delivery to a parcel shop is free for orders over DKK 499. For orders over DKK 499, home delivery can be added for DKK 19. If your order is DKK 499 or less, delivery to a parcel shop costs DKK 39, while home delivery costs DKK 49.
I haven't received my package yet. What should I do?
There may be several reasons why you have not received your package. If more than two business days have passed and your package has still not been delivered, please send an email to us at kontakt@boombutik.dk. We will quickly make sure your package is dispatched.
What happens if I don't pick up my order from the parcel shop?
Your parcel will be kept at the parcel shop for 10 days. If you do not collect it in time, your parcel will be returned to us, and you will be refunded.
How do I return something?
It's really easy to return an item if you need to. You just need to create the return in our returns portal. There you'll get a QR code that you can show at your nearest GLS parcel shop. They can then print a label for you.
As soon as we have received and processed the return, we will refund you via the same payment method you used for the purchase. However, we will retain DKK 25 for return shipping (this is less than the cost of shipping with GLS!).
Please note that you cannot return clothing if it has been used.
Can I return multiple items from different orders in the same package?
Yes, of course! If you are returning items from multiple orders, please include a note with the order numbers that the clothes belong to. This makes it significantly easier for our warehouse to sort out the return package, and therefore also the refund.
How long do I have to return it?
You have 31 days to return from the day you receive your package.
How long does it take for you to process my return and refund my money?
Once our warehouse has registered and processed your return, we will issue a refund. It takes 1-5 business days from the day we receive the return until we process and refund it.
How about exchanges?
Here at the shop, exchanges are actually just the same as a return plus a new order. We have found this to be the fastest and easiest method for all parties. If you wish to exchange one or more items, please return the unwanted items using the included return label and place a new order for the items you would like instead.
Complaint
What do I do if I have received the wrong item or am missing one?
Our friends in the warehouse are really, really trying to minimise the number of errors in packages, but unfortunately, it can happen sometimes 😌 If there has been a packing error in your order, please write to us at kontakt@boombutik.dk. Our super sharp and friendly customer service team will take care of the matter! Unfortunately, we cannot be reached by phone, but we will make sure to resolve your problem as quickly as possible, and in these cases, we will, of course, always cover any extra shipping costs 🤝
My item is broken?
Unfortunately, it sometimes happens that we send out an item with, for example, a seam that has come undone. We try to inspect the clothes thoroughly, so it doesn't happen very often, but if you experience it, please write to us at kontakt@boombutik.dk or on Instagram. Louise, Felix, or one of the others will then solve the problem as quickly as possible ⚡
Order question
How do I use my gift card?
When purchasing the gift card, you will receive an email with a code 🤗 This code should be entered to the right of your contact information in the field labeled “enter discount code or gift card”.
Can I amend my order? Can I cancel my order?
Did a mistake occur when you placed your order, or do you regret something you ordered? Send an email to “kontakt@boombutik.dk”. Please include "URGENT" in the subject line so we truly understand the urgency! We will then do our best to cancel or modify your order before it is packed!
I haven't received my order confirmation?
This is most often due to an error in the email address or because it has ended up in the spam filter. If you cannot find the email in the spam filter, please send us an email stating the phone number and/or name you used to place the order. We will then resend the order confirmation to you!
Product questions
My desired piece of clothing is not in stock?!
The best thing you can do in this deeply, deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the clothes are in stock, you will receive an email with a direct link to order ⚡
Of course, you are also always welcome to write to us at kontakt@boombutik.dk or Instagram, and we will do our best to estimate when the item will be back in stock.
Do you have a physical store?
Our old store is closed, but we look forward to opening a new, beautiful store in Nørrebro, Copenhagen in May!
Which size should I choose?
We would actually say that the clothing is true to size. Therefore, we generally recommend choosing your usual size. However, we personally wear many different sizes depending on how we want it to fit. For example, I, the one writing this FAQ, have clothes from this store in everything from M to XXL.
Our clothing is as basic as it gets, so it's not intended for any specific gender or body type – we truly believe everyone can wear it.
As a general rule, use the same size you are used to 🤗 If you are in doubt, you can also use our size guide, which you will find under the product description.